People at Work May Create Problems to Get Ahead...Munchausen at Work Syndrome

Have you ever worked with someone who created drama and problems at work just to get ahead? Well, this type of behavior has a name: Munchausen Syndrome at Work. It was reported on ABC Good Morning America last week.

Lying to Get Ahead at Work
Some Workers Exaggerate or Create Problems so They Can Be the Fixing 'Hero'
By SCOTT MAYEROWITZ ABC NEWS Business Unit
Aug. 26, 2008—
"Surviving the daily trials and tribulations of work is tough enough. But now you may need to be on the lookout for co-workers who are creating or exaggerating problems just to make themselves look better when they miraculously solve the issue.
Call it Munchausen at work.
Munchausen by proxy is a disorder in which caretakers harm people under their supervision to get attention for themselves. Think about a mother who poisons her child so that health care workers will pay as much attention to her as to the sick child.
Nathan Bennett, a business professor at Georgia Institute of Technology who also does management consulting, coined the phrase "Munchausen at work" for a situation he says many clients have described to him.
One executive told him about an assistant who regularly told detailed stories of the personal heroics necessary to correct travel agency mistakes for him. The boss's hotel room wasn't booked, and now there was a convention in town. Or a flight was full and she couldn't get him a good seat. Turns out that there were never any such problems with the travel agency, Bennett said. The assistant just made them up to make herself look better. The boss only learned so after she left the company.
Bennett shares such stories whenever he meets with groups of executives. "You can see heads nodding in agreement," he said.
The workplace disorder involves an individual with a high need for attention and a distorted sense of responsibility, a victim who is unable to see the threat and a third party -- such as a boss -- who can give positive reinforcement.
"It's something I have seen repeatedly but not regularly," Bennett said.
In another case, a salesman kept telling his boss that the company risked losing some big clients who were extremely dissatisfied. He then proceeded to smooth things over. Well, it turns out that there were never any problems with the clients, Bennett said.
There are even more drastic examples.
Last year, a California volunteer firefighter was arrested for setting forest fires. The 24-year-old wanted to pursue a career as a firefighter and was described by his supervisors as being "young, eager and very enthusiastic."
Alan Graham, a Park Ridge, Ill., psychologist specializing in leadership and executive coaching as well as individuals with attention deficit disorder, is skeptical of Bennett's description of Munchausen at work.
"The fact is that people will spread false rumors, but that's not Munchausen," he said. "Certainly, people lie all the time to advance themselves.
"They're just trying to do it an unethical way."
More common, he said, are problems in which workers become suspicious that company reorganization plans don't include them.
Graham, who has been doing executive coaching for 11 years, said that sometimes workers fabricate something if they believe their position is threatened.
"In most organizations, that gets found out," he said. "The more that doesn't get found out, the more dysfunctional the organization is."
He said that there is also a situation in which some people with attention deficit disorder find the need to create excitement.
"There are some people who, when things get boring, they need to spice things up," he said.
But he warned that "Munchausen is a rare disorder" and that he has never encountered it in the workplace.
Nicholas DiFonzo, a psychology professor at Rochester Institute of Technology and author of "The Watercooler Effect," which looks at why people spread rumors in the workplace, said that such actions are "obviously self-enhancing."
"You don't need to be a Ph.D. in psychology to see that this will get you some points, socially or professionally," DiFonzo said. "In any group there is always a group that is favored."
But DiFonzo warns that your boss is probably going to find out what you are doing. Look at it this way: There wouldn't be all these case studies if nobody got caught.
"I think they underestimate the likelihood that they will get caught," he said. "It's only a matter of time."
So next time a co-worker panics and tells you that disaster is imminent & well, think twice before you panic, too."
Copyright © 2008 ABC News Internet Ventures

WellPoint Increases Its Profits By Increasing Premiums

In today's Wall Street Journal, Sarah Rubinstein reports on the growing trend of health insurers....raising premiums in order to boost profits. Is there light at the end of the tunnel?

"The high cost of health insurance has aggravated patients and employers and generated plenty of debate on the campaign trail. But there’s one constituency that tends to stomach price hikes just fine: investors.
One giant health insurer that’s certainly aware of the phenomenon is WellPoint, which has seen its profits drop 17% so far this year after underestimating how quickly health-care costs would rise. In an attempt to regain investor’s confidence, CEO Angela Braly has been boosting the monthly premiums that customers have to pay for WellPoint’s plans — in some cases quite a bit.
The result: In the first six months of the year, WellPoint lost 189,000 members in the business and individual plans that it insures, the WSJ reports this morning. The company projects an additional overall 150,000-member decline by December. Other corporate clients are shifting more of their costs to employees, to lessen price increases. Meanwhile, WellPoint’s share price has recovered somewhat since it plunged after the company cut its earnings forecast in March, but it’s still off around 40% this year.
Kenneth Goulet, head of WellPoint’s commercial-business division, says it would be irresponsible to set premiums that cut deep into margins or lose money. “That’s not sustainable,” Goulet says. “We’re developing products that meet the needs of customers, then pricing them with very good discipline.”
The WSJ notes that the conundrum of how to reassure investors that profit will be maintained without losing business is confronting the entire health-insurance industry. Other major insurers that have reported enrollment losses in employer plans since the first quarter include UnitedHealth Group, Health Net and Coventry Health Care."